The disruption to business caused by a communication breakdown is something no organisation wants to experience. Our voice and data maintenance services ensure that this is one area our clients don’t have to worry about. From fixing a faulty handset to recovery from a major power failure, our engineers across the UK provide expert support for our customers every day.
Systems Maintenance
We make it simple and straightforward to report faults, either through our specialist call centre or by logging directly onto our fault reporting system.
Once a fault is reported, our customers can have confidence that it will be resolved quickly and efficiently. In fact, over 50% of faults are repaired remotely. If the problem is carrier or network related, our Technical Support team will carry out an initial assessment and then the Service team will liaise with either the network provider or our own Voice & Data team to resolve the problem.
Customers can choose their response times ensuring they get the service level appropriate for their business. We measure our response times constantly and on average achieve 97% on 4 hour contracts and 99% for 8 hour contracts. Costs are easy to predict and manage. Our contract covers all parts and labour for faults resulting from fair wear and tear.
