Radius Record Xpress

Radius Record Xpress - ISDN2e Telephone Call Recording Ref: Radius Record

Radius Record Xpress is a comprehensive line side recording solution packed with innovative features to search, record, play and archive calls. Leading edge web technologies ensure that Radius Record Xpress is the most powerful yet easiest to use call recording solution available.

Radius Record Xpress is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. It also means the avoidance of timeconsuming litigation.

Radius Record Xpress also works alongside your staff to help them develop their customer service skills as well as drive new sales through better
telesales techniques.

Radius Record Xpress meets the regulatory requirements defi ned by the FSA and by other regulatory bodies. It is also updated regularly to ensure that it
continues to meet the latest regulations as and when they change.

Users can securely access recordX both locally and remotely and review recordings that their security policy allows.

Resolve Disputes
Find calls quickly and email an extract of the call to your client to confi rm contract details.

Demonstrate Compliance
For many organisations it is necessary to show that FSA rules have been followed.

Monitor Quality
Review calls to ensure that all clients have been dealt with professionally at all times.

Improve Performance
Work with staff to develop their telephone and telesales techniques.

Share
Share conference calls and online meetings with business colleagues.


Radius Record Xpress Features

Connectivity
Available as 2 x BRI (4 channels) or 4 x BRI (8 channels) ISDN2e Versions
USB Connection to PC

Search for Calls
Notes
Date, Time, Duration, CLI, DDI
Dialled Number, Direction
Add & Search Flags
Web based interface

Play Calls with Advanced Media Player
Review multiple calls at the same time
Create playlists
Review whole or part of a call
Speed up or slow down playback
Extract all or part of a call to MP3/WAV
Email call extract to client
Place markers in call & add labels
Add searchable notes to call
Mask out section of a call when exporting
View audit trails
View and listen to calls live

Security
FSA compliant
Calls encrypted & tamperproof using 256bit encryption
User defined security policies

Archiving
Automated Secure Archive
Web based archive configuration