Radius Record Xpress - ISDN2e Telephone Call Recording Ref: Radius Record
Radius Record Xpress is a comprehensive line side recording solution packed with innovative features to search, record, play and archive calls. Leading edge web technologies ensure that Radius Record Xpress is the most powerful yet easiest to use call recording solution available.
Radius Record Xpress is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. It also means the avoidance of timeconsuming litigation.
Radius Record Xpress also works alongside your staff to help them develop their customer service skills as well as drive new sales through better
Radius Record Xpress meets the regulatory requirements defi ned by the FSA and by other regulatory bodies. It is also updated regularly to ensure that it
continues to meet the latest regulations as and when they change.
Users can securely access recordX both locally and remotely and review recordings that their security policy allows.
Find calls quickly and email an extract of the call to your client to confi rm contract details.
For many organisations it is necessary to show that FSA rules have been followed.
Review calls to ensure that all clients have been dealt with professionally at all times.
Work with staff to develop their telephone and telesales techniques.
Share conference calls and online meetings with business colleagues.
Radius Record Xpress Features
Available as 2 x BRI (4 channels) or 4 x BRI (8 channels) ISDN2e Versions
USB Connection to PC
Search for Calls
Date, Time, Duration, CLI, DDI
Dialled Number, Direction
Add & Search Flags
Web based interface
Play Calls with Advanced Media Player
Review multiple calls at the same time
Review whole or part of a call
Speed up or slow down playback
Extract all or part of a call to MP3/WAV
Email call extract to client
Place markers in call & add labels
Add searchable notes to call
Mask out section of a call when exporting
View audit trails
View and listen to calls live
Calls encrypted & tamperproof using 256bit encryption
User defined security policies
Automated Secure Archive
Web based archive configuration