Business Telephone Systems from leading phone system manufacturers
Westlake Communications make choosing the right telephone system easy. We only recommend the best phone systems to our customers and have knowledge in all of the market leading brands to make sure that we match form and function to your needs. Whether you want a traditional PBX phone system using existing analogue lines, a mixture of analogue and ISDN lines, an all ISDN voice and data PBX or the latest in VOIP Telephone Systems and IP Phones we have it all covered.
Telephone systems for UK based businesses
Westlake Communications offers a wide range of telephony solutions to meet most modern business needs. In these challenging times it is more important than ever to ensure that your business takes advantage of every opportunity and by maintaining and improving your communications infrastructure can help lower costs and improve productivity. Such improvements might be the implementation of VoIP (Voice Over IP) to enable lower call costs or enable efficient homeworking, or the use of mobile extension technology to help customers stay in touch with a mobile workforce.
Advice and experience
We have a wealth of experience of advising on and installing telephone systems, which are bespoke to individual business needs and of course individual budgets. Our Account Managers not only have technical and sales experience but also installation experience, ensuring they are experienced in every aspect of the telephone systems.We can provide budgetary quotations within a few minutes by telephone and e-mail, or we can arrange a visit to discuss your requirements and provide a comprehensive proposal.
Our installation team has experience of installing hundreds of telephone systems in businesses of all sizes with very different requirements.
We only specify and install hardware that strikes the right balance between quality and cost because we know that keeping costs low, meeting your business needs and maximising value for money is essential.
Support and maintenance
We can also provide our customers with full maintenance and support packages, to ensure that they are using the system to its utmost capability and taking advantage of all of its features and benefits.
Whether your business:
- has outgrown its existing telephone system
- is moving offices
- is expanding or opening new branches
- is experiencing problems with old, obsolete phone equipment and systems
- has simply found that its current provider is not meeting your expectations
We have the solution to meet all of your needs.
Panasonic Analogue and ISDN Telephone Systems
Panasonic Phone Systems are well known for their high quality, proven reliability and leading edge technology. Together with Westlake Communications’ reputation for excellence in customer service and support, you have a powerful combination of expertise and experience.
Westlake Communications supply a range of Panasonic phone systems, handsets, voice mail systems and voice PBX products. Whatever your requirements – cost effective access to the digital network, plug and play telecommunications, easy upgradeability – we can supply a phone system solution to suit you.
We can supply and install both the analogue KX-TEA308 and KX-TES824 phone syatems and the Digital KX-TDA, KX-NCP and KX-TDE telephone systems.
- KX-TDA DECT
- KX-TDA Voicemail
- Panasonic NS1000 VoIP Phone System
Siemens HiPath ISDN and VOIP Telephone Systems
Siemens HiPath phone systems are designed specifically for single or multi-site enterprises that require affordable, practical choices for implementing voice and data applications. The HiPath 3000 phone system range provides the freedom to meet the needs of users and budgets with technology that makes sense for the future. The systems support traditional telephones lines, telephones and devices but also allows migration to voice over IP now or when your business is ready. Numerous benefits can be achieved such as reduced costs by routing voice calls over your data network and connecting remote and travelling employees to the IP network.
Siemens also lead the way in VOIP PBX – Voice Over IP Telephone Systems with the Siemens HiPath Phone Systems and Openstage range of Digital and IP Handsets.
- HiPath 540
- HiPath 3350 / 3300
- HiPath 3550 / 3500
- HiPath 3750 / 3700
- HiPath 3800
- Openscape Office MX
The Siemens Openscape Office MX is the latest small business phone system that provides easy to use CTI functionality including Microsoft Outlook Integration, The Openscape Office MX phone system works with traditional analogue or ISDN telephone lines as well as being supplied out of the box with capacity for 32 SIP Trunks so you can take advantage of the latest low cost SIP Trunking offiers. The Openscape Office MX uses the OpenStage Phones which are a range of digital (TDM) and IP Phones.
Mitel Phone System
The Mitel 3300 and Mitel 5000 business phone systems provide a scalable unified communications solutions for businesses with between 10 and 250 extensions.
The Mitel telephone systems provide businesses with everything they need for effective communication both in and out of the office bringing together the best of traditional digital and the latest VoIP telephony hardware and solutions to deliver a scalable, robust and user friendly phone system. We can supply, install and maintain the Mitel Phone systems nationwide. For more information about the Mitel Phone System click on the link below.
Gigaset DX800A SoHo Telephone System
The Gigaset DX800A is a SoHo telephone system that provides advanced functionality for the small business user. The DX800A connects to an ISDN2 telephone line so enables a minium of two simultaneous calls. Additional call capacity can be added by using SIP Trunks from a VoIP telephony provider. Extension handsets are cordless DECT phones providing an easy installation and expansion with the convenience of wireless handsets. The Gigaset DX800A is a great value, feature rich small business phone system.
Orchid Telecom Small Busines Phone System
The Orchid Telecom range of analogue telephone systems provide a great value small business phone system solution that be be installed in minutes by the end user. The Orchid Telephone Systems are available in three sizes which are the Orchid 206 ( 2 lines and 6 extensions), Orchid 308+ (3 lines and 8 extensions) and the Orchid 416+ (4 lines and 16 extensions). The Orchid Phone Systems work with any standard analogue telephone and do not have specific system or key phones. If your requirement is to have feature phones with programmable feature keys then you should consider an alternative Key System such as the Panasonic phone system range which provides the user with proprietary system phones.
Telephone System Add-on Products and Services
Voice mail is just one of the features offered by a typical Voice Processing System.
The other common constituent part of a Voice Processing System is Automated Attendant. Higher end Voice Processing Systems can include features such as; Conversation Recording and Unified Messaging (for converting Voice Mail Messages into e-mail messages or vice-versa).
CALL Management Software
Would you buy a Car with no Dashboard?
Call Management Software is a vital component of managing Telphone Systems efficiently. Whether large or small, the main demand from compaines is knowing more about what is going on in their business.
Call Management Software provides calling pattern analysis, to show which areas are being called most frequently. It also provides details of response times for inbound telephone calls, showing the businest times of the day for the phone system and identify when calls are not being answered quickly enough.
Call Management Software also helps monitor costs, broken down into extension or department for cost allocation and it will even identify whether the business requires extra telephone line capacity, and also identify whether there is excess line capacity which can result in immediate line rental savings.
Telephone Call Recording Systems – From small business phone recording systems for transaction verification or compliance, to large scale solutions for call centres, financial institutions, and the public safety sector.
Call recording for single telephones, extension phones, analogue lines, isdn lines (ISDN2 and ISDN30), VOIP Voice Over IP and call recording for gsm gateway / fixed cellular terminal.
We supply a range of analogue (POTS) telephones for use with many of the telephone systems that we supply and install. Analogue Telephones can be connected to the analogue extensions of phone systems. We supply many analogue telephones from the world’s leading manufacturers including BT, Agent, Interquartz, Doro and ATL.
On Hold Marketing
- On Hold Messages and Marketing On Hold
Messages On Hold – In a perfect world no one would put their callers on hold, but on hold and transfer are used more than any other feature of your telephone system. We can turn this problem area into valuable marketing time, and really get it working for you. Our aim is to enhance your company’s marketing efforts with professionally created music and message programmes which are played to callers on hold or whilst queuing.
In many cases we can create a personalised on hold message which can easily be integrated into may phone systems on hold music (usually CD or .wav file) and this on hold messaging / marketing service can be provided for a single low cost payment.
Installation and Maintenance
Westlake Communications can Install and maintain all of the telephone system equipment we supply. We can also take over existing maintenance contracts on your existing telephone system.
Many Phone Systems require a Door Entry Solution. We supply a range of door entryphones that will work with most phone systems when connected to the analogue extension, or we can supply integrated door phone solutions with many of the phone systems that we sell. We even supply door entry phones with built in IP camera’s so that you can see who is at the door from any PC and our range now includes an IP door phone for use with the latest VoIP Phone Systems.?